Any Item(s) purchased must be returned within:
*14 Days of receipt
* Full refunds given
Return Policy Details:
* Item(s) must be in perfect condition unless damaged in transit.
* Postage of returned items is not refunded (unless item is damaged).
* Original postage cost is included in refund.
* Paypal fees are exempt from refund.
Items returned for any reason, unless damaged, e.g. wrong size, not suitable etc will ONLY be exchangable, either as a direct swap for another item(s) of similar value or as store credit to be used another time.
We will NOT accept returns where which appear to have been damaged on purpose.
*If you buy an item valued at £4 or less or if you buy 5 or more items and in either circumstance, that item (s) are not available, we will replace them with a close match if this is possible. If you recieve your items and don't like them, then we shall happily refund you for the item once you send it back. This only applies to very small items like patches or shoelaces.*
* All postage rates are set competitivly and accordingly.
* All items are sent in neutral, discreet packaging.
* Wherever possible, we shall send all items of the same address, together in one package.
*Delivery dates are only an estimate. Any items needed for a particular date should be clarified with us before an order is made. Please allow up to 28 days delivery.
For an idea of how long an item will take to arrive:
UK orders are generally sent 2nd class. Due to Royal Mail constantly changing their pricing systems, this may be changed to 1st class or even a seperate courier - whatever makes the best economical sense to both the customer and ourselves. Items in stock are sent within 2 days of purchase. Out of stock items generally get sent out within a week to 10 days. 2nd Class post takes 2-5 days depending on Royal Mail.
International orders are sent international airmail by Royal Mail. Items in stock are sent within 2 days of purchase. Out of stock items generally get sent out within a week to 10 days. Postage time can be anywhere between 2 days and 28 days depending on where you are. General times we have found:
Ireland, EU Europe: 5-10 days
USA, Canada: 7-21 days
Australia, New Zealand, Non EU Europe: 10-28 days
Everywhere else: Up to 28 days
All payments are taken within 24 hours of orders being placed. Paypal payments are taken instantly whilst card payment are processed the following day. If you wish to cancel your order feel free to contact us in this period to do so.
Payment forms accepted are the following:
Card: Credit/Debit, paid via our EKM/Paypoint secure server via the internet or phone.
Cheque (made payable to Viva Hate).
Postal Order (Made payable to Viva Hate).
Cash (Ideally in note form. We take no responsibility for cash sent through the post).
Card: Credit/Debit, paid via our EKM/Paypoint secure server.
UK Postal Order (Canada only) (Made payable to Viva Hate).
Paypal (Sent to firstname.lastname@example.org).
Company Giro (Made out to Viva Hate).
Cash (In note form ONLY).
All postal payments should be sent to:
Balcony Shop 6
Guild Market Hall
Be sure to include your item number and description with your payment, along with the delivery address.
Any payment made through paypal becomes property of Viva Hate. ANY paypal chargeback issued without first contacting us will be seen as Fraud and legal action will be taken to recover any outstanding debts.